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Mr Vegas - Self exclude fail


Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Mr Vegas Casino Review.

Player's Complaint

Videoslots had set self exclude on my account, I registered with Mr Vegas who are part of same group. They verified all my details, including documents sent. And allowed me to deposit on site even though Self excluded! All details were same on registration. They are unresponsive to my requests. They initially said 8 week period to reply to my complaint, but that has now passed. I am looking to recover monies deposited as I should never have been verified in first place. I have copy of email of exclusion from videoslots.

Read the casino review

3 Responses

User icon
December 7, 2021

Hi brizman - welcome to!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!


User icon
December 7, 2021

Did they respond to you? I have been waiting 9 weeks, being told they are dealing with it, but I'm being fobbed off.

User icon
December 7, 2021

Hi brizman,

As directed above, this is not a matter we can assist you with. You need to contact the UKGC.



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brizman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Vegas
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • ProgressPlay Limited

December 5, 2021

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