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Hi savi61 - welcome to ThePOGG.com!

Please send your proof of address through to <a href="mailto:complaints@thepogg.com">complaints@thepogg.com</a>.

Thanks,

ThePOGG

Hi Thepogg Team, 
I still have a problem that has not been clarified to this day. In the game Madame Destiny Megaways by Pragmatic I won free spins. still had about 40 free spins open with a win multiplier 135, then I got additional free spins on the screen was 1000€ win, but suddenly my 40 free spins with the win multiplier 135 were gone.
Then I had 1000€ profit. All the remaining free spins with the high win multiplier 135 were suddenly gone, the game started again as if I were restarting. I informed the support team whether the game has a limited or unlimited win, answer unlimited win. When I told you what happened, you said that my profit of 1000 € is there. I said again that all my free spins that I still had open were suddenly gone, because if I had continued to play all my free spins, my profit would have fallen much higher than 1000 €. Since support team has assured me that it is both game unlimited winning possibility. But I wanted to have my remaining 40 free spins back with the win multiplier 135, because I had finally been lucky in the game and this was suddenly cut off from me.The support team think that there are no errors to be seen. Could you help me in this regard.
if some things are not properly understandable, I use translators

Thanks in advance

Hi savi61,

Please contact your bank and request that they post out a current statement to you. Once you've received this please resubmit it to the operator and let us know. 

With regard to the other issue - until the verification issue is resolved there is no point looking into this. Once the verification issue has been resolved we will try to raise this matter with the operator.

Thanks,

ThePOGG

Hello Thepogg team,
an account statement was rejected by mrbet, which is not older than 3 months, the reason was once the quality and the other account statement was the excuse that you do not accept an account statement. Then on November 15th, I got a new proof of residence confirmation from the registration office of Bergisch Gladbach and sent it to mrbet, of course, as requested as a PDF file that is no larger than 500KB. 2 days ago the document was not accepted again. According to the support team, the reason was poor quality, which is not true. Then, according to the instructions of the finance department, the support team asked me to send the document as a photo, on Wednesday I sent it again as they wanted my registration certificate. Today they will probably make the decision. I also sent you a registration certificate, account statement, please check whether the quality is really as bad as mrbet claims.

thanks

Hello Thepogg team,

just now my registration certificate from mrbet was rejected again. I am sending you the same documents that have not been accepted by mrbet since 05.11.21. Please check the documents and let me know what is not acceptable.
Can't be that I haven't got my winnings paid out since 05.11.21. I have won € 2000 and I am waiting in vain because it seems that my confirmation of residence is not acceptable.
Please clarify as soon as possible.

thanks

Hi savi61,

Having reviewed your documents there are concerning factors in them. As previously requested please contact your bank and request that they post out a current statement to you. Once you've received this please resubmit it to the operator and let us know.

Thanks,

ThePOGG

Hello Thepogg team,
After I sent another photo of my registration confirmation to Mrbet, I was finally verified. My winnings were finally paid out after 3 weeks. Thank you very much for your commitment to me. I think it would have taken even longer without you guys. Thanks again.
Can you please check out the game Madame Destiny megaways, where my free spins with win multiplakator 135 suddenly disappeared. Couldn't continue playing my open free spins. The game credited me with my winnings of € 1000 but the remaining 40 free spins with x135 win multiplier suddenly disappeared and a new page with no free spins was added. I thought that would be the maximum win but according to the support team mrbet there is no limited win in the game but unlimited.
I have sent you a screenshot of the course of the game.

thanks

Hi savi61,

Thanks for letting us know - it is appreciated :)

I'll contact the operator and see what we can find out about your game issue.

Thanks,

ThePOGG

Hi savi61,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

Hi savi61,

The operator has got in contact with us regarding this issue and inform us that it was ultimately resolved and that you did receive your withdrawals. Can you confirm?

Thanks,

ThePOGG

Dear Sir or Madam,
 since 05.10.21 I have been trying to verify myself with mr bet everything was accepted except for my confirmation of Wonh. I have sent all documents such as bank statements, pay slips and my residence permit with address. I would like to have my winnings paid out and since 10/05/21 I have been given the excuses Quality is not good enough, although I have also uploaded my bank statement for my means of payment, which were accepted, my paysafecard with my address was also accepted, everything I uploaded I have been accepted except for my confirmation of residence.
 They are now looking for excuses not to pay out my winnings. To accept my confirmation of residence, you need a bank statement that is no longer than 3 months. I'll send you a screenshot where you can see what you accept and what you don't.
 No matter who I chatted with at mrbet, everyone told me different versions. what you ask of me I send it off and after 48 hours. it is rejected again. I need support for this, I just can't get any further.
 
 Kind regards

MrBet - Proof of Address

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