MrJames – Non payment of winnings
Ruling
Found for the Player - This case is another example of a Game Tech Group associated property enforcing a non-valid term to void non-bonus winnings.
Read our MrJames Casino Review.
Player's Complaint
Please see below email I received, I just don't understand, I made a deposit and played until I won that amount then withdrew, there were no bonuses attached to that deposit
Hello Franck,
We regret to inform you of the non-validation of your request for withdrawal due to a violation of the terms and conditions of the casino.
The gains made were a result of a deposit + bonus.
We remind you that it is forbidden to place bets greater than or equal to 30% of the value of the deposit.
Winnings and bonuses have been deducted from your account according to the terms and conditions.
Your last 4 deposits has been refunded on your account.
Read the casino review
2 Responses
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Hi bong69 - welcome to ThePOGG.com!
Unfortunately there's nothing we can do for you in this instance.
Mr James carry a term that places a 30% of deposit wager cap on non-bonus play. If you've bet more than 30% of your last deposit at any time they will evoke this term and refuse to pay any winnings.
Our understanding is that this term is non-valid under EU law but having discussed this issue with this group multiple times I can say that they will not change their position.
Sorry we cannot be of further help.
ThePOGG