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MrJames – Non payment of winnings


Found for the Player - This case is another example of a Game Tech Group associated property enforcing a non-valid term to void non-bonus winnings.

Read our MrJames Casino Review.

Player's Complaint

Please see below email I received, I just don't understand, I made a deposit and played until I won that amount then withdrew, there were no bonuses attached to that deposit

Hello Franck,

We regret to inform you of the non-validation of your request for withdrawal due to a violation of the terms and conditions of the casino.

The gains made were a result of a deposit + bonus.

We remind you that it is forbidden to place bets greater than or equal to 30% of the value of the deposit.

Winnings and bonuses have been deducted from your account according to the terms and conditions.

Your last 4 deposits has been refunded on your account.

Read the casino review

2 Responses

Oct 25, 2019

Hi bong69 - welcome to!

Unfortunately there's nothing we can do for you in this instance.

Mr James carry a term that places a 30% of deposit wager cap on non-bonus play. If you've bet more than 30% of your last deposit at any time they will evoke this term and refuse to pay any winnings.

Our understanding is that this term is non-valid under EU law but having discussed this issue with this group multiple times I can say that they will not change their position.

Sorry we cannot be of further help.


Nov 19, 2019

Hi, thanks for the help, just a follow up, I never got the last four deposits back nor a 400 euro withdrawal that had been approved! I have emailed numerous times but got no reply, still getting emails about bonuses added to my account though!

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bong69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrJames
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

October 25, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.