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Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with the operator previously they will not change their position.
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Hi
I deposited a total of €600 on the 08/02/20 (€200, €170 and €230. On my last deposit I won €3,000.
I was told over the live chat that do not worry the funds will be sent over soon, as I am a VIP player within 3-5 days. I was assured of this.
I have had issues in the past where they have failed to pay me on time and I have lost my money that was in pending.
I have deposited many times but only once have they paid me out €1000.
Today a guy named [EDIT] gave me a call saying as I had a bet over a 30%, they will not be paying me out.
I have always bet over the 30% limit, and so has a friend of mine, and they have paid out in the past.
I feel sick to the stomach and feel like they are stealing peoples money that they win on the site and not paying back.
Is there any legal course of action that can be taken here?
The money has now simply dissapeared from my account, but I got a screenshot of the withdrawal and email and the deposits.
Thanks.
[EDIT]
No I was not playing with a bonus.
I was playing with money I deposited.
I have a feeling they are pulling out any trick on the books to not pay out players.
I am looking if there is a legal way to look into this company and the scammers behind it, as I am seeing so many online complaints.
Thanks for your assistance.
Hi tripleavi,
Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with EU consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.
Sorry we cannot be of more help.
ThePOGG
Hi - please can you remove this complaint.
I have spoken with the casino and they have sorted out this issue fine.
All is ok, so please remove - Thank you
tripleavi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 18, 2020
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi tripleavi - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. MrJames do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Were you playing with a bonus at the time of this win?
Thanks,
ThePOGG