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MrJames – non-payment of winnings


Resolved - Both the submitting complainant and MrJames Casino have informed us that this issue has been resolved and the player has received their funds.

Read our MrJames Casino Review.

Player's Complaint

withdrew the 490 euros on 23/8/20 and still have not been paid. Despite numerous calls to chat line (who tell me it will be paid 'soon') and emails to the finance department and to compliance they do not answer

Read the casino review

4 Responses

Sep 15, 2020

Hi koovarmike - welcome to!

As a UK citizen you should only be playing with operators that hold a UKGC license. MrJames do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



Sep 18, 2020

Hi koovarmike,

MrJames Casino inform us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.



Sep 18, 2020

Dear pogg, don't know quite what you did, but, surprise, surprise, mr james casino paid my winnings directly after you contacted them. So, a big thank you for your help. You obviously must have quite a lot of influence over casinos and I am glad that an organisation such as you are there to help. Thank you again!

Sep 22, 2020

Hi koovarmike,

Thanks for letting us know - it is appreciated!


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koovarmike consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrJames
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

September 15, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.