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MrPlay - Missing deposit

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our MrPlay Casino Review.

Player's Complaint

I registered on sportsbook mrplay.com. And I made a deposit via Neteller on 23th July and I still haven't received my money. Neteller Transaction ID: [EDIT]

Read the casino review

6 Responses

ThePOGG
August 1, 2020

Hi bosko555 - welcome to ThePOGG.com!

Have you contacted the operator about this issue?

Thanks,

ThePOGG

bosko555
August 1, 2020

I have contacted three times. They write that there is still a investigation. But it's been more than a week

bosko555
August 6, 2020

I still haven't received my money. It's been two weeks

bosko555
August 10, 2020

I'm still waiting for my deposit. No answers from support

bosko555
August 11, 2020

case is resolved

ThePOGG
August 13, 2020

Hi bosko555,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

bosko555 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Play
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

August 1, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.