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MrWin – accused of fraud

Ruling

Found for the Casino - MrWin casino have provided evidence demonstrating that this player's account is unnaturally associated with other player accounts. As such we will take no further part in the representation of this complaint.

Read our MrWin Casino Review.

Player's Complaint

Hi, i deposited 50 EUR on the website and i received a 50EUR first deposit bonus.After this i found out that i have to play with my bonus money 24 or more times with this money to be able to WD, either the bonus or my money. I tried to cancel my bonus, but from the site told me that this is not possible. So i started playing, i have placed a lot of bets and on the end i was able to Wd my bonus, which i didn't do, till the moment i found out the my account is limited out of nowhere, since i didn't play for around two weeks. I didn't received any kind of email or notification what is going one, so i decided to Wd my money. The money i got in that time in the account where 391EUR. I request i WD and two days latter i found out that they cut all of my money and they left in the account only the 50eur deposit that i made.When i asked them what is going on, they came with excuse that i have made multiple accounts to take advantage from the first deposit bonus they are giving and they told me that they have 10 account like mine and i am a fraud. I am asking you for help because i think that they are taking advantage from the people and they think that nobody will look after his right and think that this behaviour in unacceptable and there should be sanctions for that kind of website. And now i found out that my account is blocked.

Read the casino review

2 Responses

ThePOGG
Nov 10, 2017

Hi dminev - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Dec 08, 2017

The EveryMatrix team have provided us with enough evidence to establish that this player has violated operator terms and conditions and is likely to be engaged in fraud. As such we will take no further part in the representation of this player.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.