MrWin – Discrepancy found in their Bonus Terms and Conditions
Found for the Casino - The term in question was put in place before this player claimed their bonus and the currency issue has not been detrimental to the player.
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I play every week with Mr Win and never had a problem with them. I am verified player too.
What I read today was just mind blowing.
I won around 5200gbp today, while my wager was almost completed, my balance was adjusted around 4500gbp.
Obviously I went on chat for help the lady in the picture told me she didn't understand, and when I explained to her she said she will escalate this issue with the department and get back to me.
After a while I realized, Mr win always had a 5000 withdrawal limit, so my balance should be been adjusted to 5000. However on their terms and conditions it says 5000€ now, when it used to say 5000£, so I converted 5000€ to £ on xe.com and it gave me something like 4560£. At this point it all made sense, but something else is off too. The currency on their site is also buggy. Because there are times I log in and it says 5£ and sometimes 5€, which is quite suspicious. However my bet at Mr win has always been 5£.
I then get an email from her - ----- -------->>>>>>
The reason, why your balance didn't show up the same like you had on the bonus balance is because of the maximum limit on the bonus.
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