MrWin – Dispute over free spin winnings
Found for the Casino - This player received a No Deposit Bonus as thanks for their historic play from MrWin Casino. MrWin have enforced the appropriate max win for this type of bonus.
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Today i received an E-mail from MrWin stating i have 10 free spins on stickers because i had deposited in the previous 2 weeks .
I proceed to play and 'win' £150 . Completed the WR . All seems good . I request to withdraw £140 - 7 hours later the withdrawal is still pending (slow for them ) so i contact support via chat to ask how long it will take . Not a complaint as it's not that long really . I am told they will contact the relevant department .
I then cancel the withdrawal as i thought i ll play with £20 and keep the £120. When to process the withdrawal and this time it tells me that i have not met the requirements for wagering! Off i go to support and i am told i can only withdraw £50 for this is a No Deposit Free spins offer ! this was not mentioned in the email nor on the promotional part of the website.
Am i wrong in assuming getting free spins because i have deposited previously should not fall under the 'no deposit' because i have had to deposit to receive them just not on the actual day ! ?
i like this casino but this seems unfair to me. They have now blocked my account whilst they remove the remaining £90. Deeply unhappy about all of this.
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