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mrXbet - account closure

Ruling

Found for the Player - MrXBet have failed to offer any response to our repeated efforts to communicate with them about this issue. As such this case is found in favour of the player.

It is also worth noting that this operator has had their Kahnawake Gaming License revoke recently and appears to now be operating without a gaming license.

Player's Complaint

HY, I am having big problems with a bookmaker named mrXbet. I have an account with them for a few months and I was waiting to receive my withdrawal when I got a message from them that my account is closed and my winnings confescated. I did absolutlly nothing, I did not even log in to my account for a few weeks as I am waiting to receive my money as you can only receive 1000€ per week from them. Now I can not enter my account and they do not respond to my emails. They do not even tell me who their licence provider is, I contacted kahnawake gaming commission and they revoked their licence a few weeks ago. MrXbet simply accussed me of fraudlike behaviour, gave me no evidence and they did not even tell me what I did, they simply closed my account and confescated my winnings. Is there anything you can help me with. Thank you

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2 Responses

ThePOGG
October 16, 2017

Hi kubasar,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
November 17, 2017

Hi kubasar,

Unfortunately despite our repeated efforts to contact MrXBet we've received no response from their team what-so-ever. At this stage I have no reasonable expectation of this position changing in the near future.

Our next step would have been to refer you to their regulator, but unfortunately after a little research it appears that MrXBet are running without a license having had their KGC license revoked - http://www.gamingcommission.ca/news/pr09202017a.pdf.

Sorry we couldn't be of more help,

ThePOGG

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kubasar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 16, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.