myBet - payout problem

Hi eemurla - welcome back.

We're not Sports Book Review and if you have already submitted your complaint to SBR you should wait to see what the outcome of their process is before asking us to look into this.

Thanks,

ThePOGG

Hi eemurla,

Have you resolved your issue via Sports Book Review?

Thanks,

ThePOGG

sadly not

no answer from mybet as well

my 1300eur has been kept by them

Hi eemurla,

Are SBR still working on your case?

Thanks,

ThePOGG

as said, no .

so i am alone at this case ...

Hi eemurla,

Can you confirm that you're happy for us to speak to Sports Book Review to confirm they are not still working on your case?

Thanks,

ThePOGG

I will be happy if you can contact mybet on my purpose what's happening regarding the funds as they told they are bankrupt.

So will be really happy if you can solve it for me.

Take care

Hi eemurla,

I'm not asking for permission to discuss this issue with myBet - you gave that when you submitted your complaint. I'm asking for permission to speak to Sports Bet Review as we would look to confirm that they are no longer actively pursuing this issue before becoming involved.

Thanks,

ThePOGG

it's okay if you want to speak with them

i would be happy if you can look on the case after their permission

take care

Hi eemurla,

I've spoken to the team at SBR and they've confirmed that they are at the end of what they can do and provided detail about the situation.

As you've been told by SBR, myBet have declared bankruptcy. There is a clear notice regarding this on their site. The notice also explains that player funds will be paid, but that this will be significantly delayed while the Malta Gaming Authority supervise the closure of the company to ensure players are paid out correctly. We will not be able to speed this process up and you will just have to be patient.

With regard to your open bets, the myBet statement clearly states that they ceased operation on the 17th of August. Any bets placed on events that were not concluded by this point would be void and the bets returned to you regardless of the outcome of the events. This is also clearly stated on the myBet website.

Thanks,

ThePOGG