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Mybookie - Complaint

Ruling

Found for the Casino - When a game error occurs repeatedly, continuing to play for an extended period of time does not support a claim that the game is functioning in an unfair manner. You need to stop playing and consult support.

Player's Complaint

They are affiliates been with them for years have deposited a ton with them never had issues til the past month. [EDIT] Can’t get anywhere with them. Have plenty of documentation from chats and screenshots.

Read the casino review

4 Responses

User icon
ThePOGG
June 4, 2018

Hi jtigers4 - welcome to ThePOGG.com!

I'm afraid you're going to have to give us a lot more detail about what the issue is before we could help you.

You should also be aware that we do not allow accusations of criminality to be posted by users. As such your submission has be edited.

Thanks,

ThePOGG

User icon
ThePOGG
June 11, 2018

Hi jtigers4,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
jtigers4
June 12, 2018

The casino very often freezes on good hands then to reload. Once reload completes amazingly they have a hand that beats your hand. I can forward emails I’ve sent to you if this helps? I’ve had my account go up a lot of money just sitting there watching it and not even playing and go way back down immediately. Let me know what you need.

User icon
ThePOGG
June 13, 2018

Hi jtigers4,

I'm afraid to say that I'm not really understanding your claim here.

You've submitted a claim for $1500. From the screenshot you send through you appear to be playing $1-2/hand. Are you saying that the casino has frozen 750-1500 times, you've lost all of those bets when the hand resumed, and you've continued to play?

The truth here is that, if the operator were to be responsive, we would need to be able to present a legitimate argument for the return of funds. Saying 'the games have frozen and the player doesn't like the outcome' isn't going to fly. We'd need a significant sample and some sound ground to believe that the game errors have resulted in an unfair experience.

Thanks,

ThePOGG

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jtigers4 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 4, 2018

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