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Mystake Casino - unfair practices Request for returning my Deposits on Humanitarian Grounds

Ruling

Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.

Read our MyStake Casino Review.

Player's Complaint

Hi Team,

I request you to kindly refund all my deposits (in excess of 55,000 Euros deposited since 31st Dec 2023 to 11th Jan 2024 as the responsible gaming tools did not work and I have netted a huge loss putting my financial situation at - very very high risk.

I had won 50,000 Euros as of 6th Jan but was unable to withdraw the funds due to the policies as well as place account/stake limits and ended up losing and more on your virtual sports games.

I do not want to get into a blame game here,but request you to seriously consider my financial and emotional state and refund my entire deposit amount ASAP owing to my financial and emotional state. I tried contacting via the chat function but the team was insensitive and asked to contact the team via the email id. They did not consider the seriousness of the matter despite pleading about the same. Please consider the seriousness and take responsibility. Kindly reverse my deposits and we can close the conversation here,you would have saved a valuable life. My account is closed and I am already excluded from major betting sites.

I request you to kindly refund my deposits on humanitarian grounds

Read the casino review

3 Responses

User icon
thepogg
January 14, 2024

Hi UM - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

Sorry we cannot be of further help.

ThePOGG

User icon
UM
January 17, 2024

Will this complaint be published or reach the Casino?

User icon
thepogg
January 18, 2024

Hi UM,

This report will be published shortly.

Thanks,

ThePOGG

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Agreement

UM consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • My Stake
  • Curacao
  • Onyxion B.V.

January 12, 2024

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