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N1 - casino bonus

Ruling

Found for the Casino - Multiple accounts have utilised and claimed bonuses from the same IP address in breach of terms. There is nothing we can do to help.

Read our N1 Casino Review.

Player's Complaint

Hello, i have a problem with n1casino. I took 200% bonus last saturday (29.06.2019) and managed to complete the wager. After that i tried to withdraw money (1200euro after wager) and sent them documents which they approved. Next day they sent me e-mail that my account was flagged due duplicated accounts and they wanted explanation why i had 2 accounts. The reason why "i" have 2 accounts is that my friend came to my place and he took own bonus before coming on his phone and then he played on my laptop. After he lost his bet i also wanted to do deposit with bonus on my own account which i made on my laptop. Now they are saying that we made 2 accounts in same ip, but we didnt. We only played with same laptop. N1casino's T&C doesn't say that you cannot play with same ip, it only says that you cannot create or take more than 1 bonus per ip.

Read the casino review

1 Responses

ThePOGG
July 10, 2019

Hi ripsa - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. If both accounts have claimed the same bonus and played from the same IP address I'm afraid you've breached terms and the operator are within their rights to void play.

Thanks,

ThePOGG

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Agreement

ripsa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

July 10, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.