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N1 casino – No taking responsibility for self exclusion

Ruling

Found for the Casino - This player has changed their registration details and as such their self-exclusion would not carry over.

Read our N1 Casino Review.

Player's Complaint

During the investigation into your personal account it was found out that your account is a duplicate. We're sorry for the inconvenience, but per the decision of administration it was closed. Refund of your last deposit will be processed as soon as possible.

Hi.

I have the Same problem with n1 Casino.

I have been able to play here without any problems, but i should have been blocked from playing here from the start.

I have a permanent Self Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET. For gamling problems. All The same information have been used so they have faild with taking responsiblity gamling seriously.

I started to play here and won 600euro. after that i made a withdraw and got this email back

"During the investigation into your personal account it was found out that your account is a duplicate. We're sorry for the inconvenience, but per the decision of administration it was closed. Refund of your last deposit will be processed as soon as possible."

I have contacted alot of N1 casino regarding my gamling problem. Also softswiss, got this blocked "Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET."

name, date of birth and address in the system should be blocked. Have been able to play there and lose thoudands. All The correct personal information

I got a refund of my last deposit and they took my winnings, since i should not been able to play here from the beginning i now demand all my deposits back -100 for the first i got back.

Best regards [EDIT]

Read the casino review

1 Responses

ThePOGG
September 7, 2019

Hi demohallen - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your case specifically - under MGA regulations a self-exclusion would only extend to accounts registered after the exclusion point if the registration details match those of the excluded account. The regulator have a zero tolerance policy to players altering their registration details to bypass automated detection processes.

Reviewing your collective complaints, of 5 complaints you have submitted you have registered 4 different email addresses to set-up these accounts. That being the case, sadly you would not be entitled to a refund in this instance.

Sorry we could not be of more help!

ThePOGG

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Agreement

Demohallen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

September 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.