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N1 - Lost Bonus

Ruling

Found for the Casino - N1 Casino has provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our N1 Casino Review.

Player's Complaint

Hello, I have the following problem. A few days ago I have done a deposit of 50€ with a 100% Bonus at the N1 Casino. Luckily I have completed the wager and the N1 Casino does not want to transfer me the money. In the following ticket they said, that their security system has flagged my account as an IP duplicate but I only have one account with one email registered at the N1 Casino. I played on several devices at the same household (Laptop, Smartphone) but this should not be the problem here.

I hope you guys can help me out with my problem

Best regards,

[EDIT]

Read the casino review

2 Responses

ThePOGG
November 1, 2019

Hi tsqblxck - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
November 5, 2019

N1 Casino has provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts in a manner that breaches terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

TsqBlxck consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

November 1, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.