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N1 – Withdraw

Ruling

Found for the Casino - N1 casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts.

Read our N1 Casino Review.

Player's Complaint

I deposit 67€ and got 125% welcome bonus, I wagered whole amount and made withdraw. They cancelled my withdraw and they are saying that there have been multiple accounts in my IP address so they are not going to pay me. They are lying, I only have one account in my IP address. I have pictures of my deposit and winnings.

Read the casino review

2 Responses

ThePOGG
Sep 01, 2019

Hi vanrikki - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Sep 03, 2019

N1 casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts in a manner that breaches terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

vanrikki consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

August 30, 2019