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N1 – Withdrawal canceled

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our N1 Casino Review.

Player's Complaint

I made a deposit of 20 euros on n1casino. On this I received a 50% bonus on my deposit, because this was my second deposit on this website. I have been playing live casino games with this and I was notified that I could make a withdrawal as I met the wagering requirements. So the bonus credits were now added to my real credits. I made a withdrawal of 1500.52 euros. After this I received an email in which I supposedly made bets of more than 5 euros at a time. This is not allowed under the bonus rules. My bonus credits have also been taken from me. I think this is an unauthorized choice. The bonus rules do not state that betting more than 5 euros is not allowed, only that you do not meet the wagering requirements. These types of bets are also nowhere labeled as banned and will take away your bonus credits. n1casino also does not bother to counter such cases. I would therefore like to receive a full refund of these bonus credits.

Read the casino review

1 Response

ThePOGG
Jun 17, 2020

Hi rootroot - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance.

The N1 Casino bonus terms are as follows:

- n1casino.com/terms-and-conditions

"GENERAL BONUS TERMS AND CONDITIONS

5. The maximum bet with an active bonus is 5 EURO/USD, 50 NOK, 300 RUB, 7 CAD. Max bet limit (5 EUR) includes bets doubling after a game round has been completed, bonus rounds (purchased within the game). "

- n1casino.com/bonus-terms-and-conditions

"Second Deposit Bonus
To receive the bonus, you must make a deposit of at least 20 EUR, 20 USD, 1500 RUB, 200 NOK, 30 CAD;
The maximum bonus is 50% of the deposit amount. Maximum bonus amount is 100 EUR, 100 USD, 7000 RUB, 1000 NOK, 150 CAD;
Bonus and free spins must be wagered 50 times before player can order a withdrawal;
Free spins must be activated in 3 days after deposit;
Free spins count – 50. Game – John Hunter and the Book of Tut;
Bonus duration – 14 days. Free spins duration – 7 days;
Maximum bet while wagering: 5 EUR, 5 USD, 300 RUB, 50 NOK, 7 CAD."

If you have bet more than €5 while you had a bonus in your account you have breached the above term and the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract positions.

Sorry we cannot be of more help.

ThePOGG

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Agreement

rootroot consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • N1 Interactive Ltd

June 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.