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NetBet - Documents Request

Ruling

Found for the Casino - Player was understandable concerned about being asked to submit copies of their ID to NetBet for verification purposes, but this is an accepted norm within the online casino industry and one that is vital for payment security and the prevention of fraud.

Read our NetBet Casino Review.

Player's Complaint

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Hi,

I made a deposit at NetBet without any problems and no additional information was requested. I am now trying to withdraw my funds and they are requesting I fax them copies of my passport and bank card as proof of my identity. I have never encountered this before with any other online gambling site and I am loathe to fax these highly sensitive documents to anyone let alone when I have no assurances whose hands they may end up in.

Read the casino review

3 Responses

ThePOGG
January 5, 2014

Hi sealey44 - thanks for getting in contact.

I'm afraid that there really is nothing I can do for you in this situation. While different casino operations will request proof of ID at different stages, it's absolutely standard practice for them to require copies of a government issued ID (passport/driving license/ID card), proof of address (bank statement/utility bill) and a copy of any cards you may have used on your account.

Alongside this being a normal process it's also accounted for in the terms and conditions you agreed to when you signed up;

3.2. NetBet reserves the right to request proof of age and identity of the user, at any time, to better enforce the outlawing of this site to minors.

All I can say is if you've never encountered this procedure before as a regular online player you're a statistical anomaly.

ThePOGG

sealey44
January 5, 2014

Ok thank you. It certainly isn't standard practice in the UK to make these sorts of requests. I have accounts with all of the major bookmakers and several bingo sites and have never been asked for copies of my passport to make a withdrawal. It seems ridiculous, nay cynical, that they are interested in verifying my identity when I want to make a withdrawal but were more than happy to take a deposit without so doing.

ThePOGG
January 5, 2014

Hi sealey44,

I'm not questioning your experiences, but can say that I hold a great many online casino accounts personally and the reviewers that work with this site have played with every group we link to and the instances where I or they have been allowed to withdraw funds without submitting ID have been few and far between. So much so that my policy is that they should only consider withdrawal time after they've received confirmation that their ID has been approved.

While I agree that optimally ID should be requested prior to taking funds, very few casinos take this route and for a fairly simple reason - it's a barrier to uptake on their product and one that would put a lot of players off. Where the player who has just signed up will see pre-verification as a hassle that they don't need, leading many to simply walk away, one who's looking to withdraw money has incentive to deal with the imposition. Either way the imposition will happen, but one way the customer has already been gained beforehand. From a business perspective pre-withdrawal verification is the logical option.

ThePOGG

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Agreement

sealey44 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 5, 2014

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.