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Next Casino - ID checks not properly done

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

Hi. The UKGC since 7 of May 2019 requires that the casino ask for ID to verify before depositing .Next casino said they did their checks electronically however there are major flows . The home address register on the account is a selfexcluded address on Gamstop Since 2018 this this fact did not trigger any verification ID check from the casino.

Secondly they said they have verified me however for some reason on my profile is written as female however my bank account and my passport and photo shows as male . Thirdly this casino have allow me to deposit 676 pounds and play non stop with out proper correct ID , name and address as a result I will like my 676 pounds back due to this major flows .

Further more the phone number register is in my sisters name !

This is to proof that anyone can make use of my name and account wit out proper checks . This casino is definitely not doing their job properly my sister or anyone could have use my details to open an account.

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1 Responses

thepogg
June 27, 2021

Hi sweetthing - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

sweetthing consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Next
  • Malta Gaming Authority
  • Aspire Global International Ltd

June 25, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.