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Next Casino - self exclusion

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

On 28/6/21 my account with the casino was closed. Upon contacting support I was informed they had seen I had a self exclusion in place with a sister site, and that my account would be closed. I was unaware I had signed up to anther site under the same group previously.

I am signed up for counselling for a gambling problem, and was told by the UKGC they should not have let me open the account.

After opening the account I submitted my driving licence and proof of address immediately, this is the same driving licence i have held for years, and the same address for the past 8 years.

They should not let me open an account if i have been excluded from a sister site and I should rreceive all my deposits back can you help please I have all the emails.

I have contacted the casino, and they told me my address is different. This is untrue as i supply full documentation any time i did gamble.

They told me I had broken their terms but refused to say why.

Read the casino review

1 Responses

thepogg
July 2, 2021

Hi endo_zippy - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

endo_zippy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Next
  • Malta Gaming Authority
  • Aspire Global International Ltd

July 1, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.