No Bonus - The casino took your winnings
Ruling
Found for the Casino - No Bonus Casino have provided sufficient evidence to demonstrate that this has breached terms of use in a non-redeemable fashion.
Read our No Bonus Casino Review.
Player's Complaint
On 31.12.2020, I registered at this casino and made a deposit of 400 euros. 03.01.2021 I played in blackjack. The game was fast, as I made a bet of 200 euros, doubled it, as the rules of the game allow, and won. My balance was 800 euros. I bet my winnings on the withdrawal. 05.01.2021 I received a request for documents to verify my account. I sent what was required of me. 08.01.2021 I was asked for an additional document and I immediately sent it. 11.01.2021 I received a letter that the withdrawal of 400 euros, which were already confirmed by the deposit. and in the second letter from the casino, I was informed that my account was blocked by the decision of the management. Then I sent 2 emails asking why my account was blocked and received 2 identical responses that the blocking was decided by the administration and they could not provide me with more information. I believe that here the casino behaved in the most brazen way, simply appropriating my winnings! I did not break the rules, I completely passed the verification procedure! I ask you to respond to my complaint, because you can't do this with players, I only made 1 game! Please help me to take away from the casino my winnings, which they decided to appropriate for themselves!
Read
the casino review
5 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi igarek99 - welcome to ThePOGG.com!
As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG