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No Bonus - The casino took your winnings

Ruling

Found for the Casino - No Bonus Casino have provided sufficient evidence to demonstrate that this has breached terms of use in a non-redeemable fashion.

Read our No Bonus Casino Review.

Player's Complaint

On 31.12.2020, I registered at this casino and made a deposit of 400 euros. 03.01.2021 I played in blackjack. The game was fast, as I made a bet of 200 euros, doubled it, as the rules of the game allow, and won. My balance was 800 euros. I bet my winnings on the withdrawal. 05.01.2021 I received a request for documents to verify my account. I sent what was required of me. 08.01.2021 I was asked for an additional document and I immediately sent it. 11.01.2021 I received a letter that the withdrawal of 400 euros, which were already confirmed by the deposit. and in the second letter from the casino, I was informed that my account was blocked by the decision of the management. Then I sent 2 emails asking why my account was blocked and received 2 identical responses that the blocking was decided by the administration and they could not provide me with more information. I believe that here the casino behaved in the most brazen way, simply appropriating my winnings! I did not break the rules, I completely passed the verification procedure! I ask you to respond to my complaint, because you can't do this with players, I only made 1 game! Please help me to take away from the casino my winnings, which they decided to appropriate for themselves!

Read the casino review

5 Responses

User icon
ThePOGG
January 22, 2021

Hi igarek99 - welcome to ThePOGG.com!

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Igarek99
February 5, 2021

Hello. It's been 2 weeks, maybe you have some news for me? Did the casino operator get in touch? I have not received any emails from the casino, so I only hope for your help!

User icon
ThePOGG
February 14, 2021

Hi lgarek99,

Please forward the emails you sent to the operator containing your ID documenation to [email protected].

Thanks,

ThePOGG

User icon
Igarek99
February 14, 2021

Hello. I sent you a copy of the letter, and also attached a screenshot of the letter.

User icon
ThePOGG
February 21, 2021

No Bonus Casino have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Igarek99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • No Bonus
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

January 22, 2021

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