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No Bonus - The confiscated bonus

Ruling

Resolved - NoBonus Casino have confirmed that an error with cashback has been rectified and this player has been paid. The player is non-responsive.

Read our NoBonus Casino Review.

Player's Complaint

Hello. Team No Bonus confiscated my bonus without foundation. Your website and the No Bonus website indicate that the casino returns 10% of the deposit to all players. It is not true, I was misled and I didn't get my 10% of the deposit.

I made a deposit of 900 euros. I lost all my money on 16.04.2019. The terms state that all players receive a return of 10%. But I got a letter saying I'm not entitled to cashback. I receive it on 19.04.2019.

I asked about my 10% several times, but the casino doesn't give me an exact answer. They answered «After a review of the gameplay on your account, we regret to inform you that you shall no longer be eligible for the cashback offer in terms of the Cashback terms and conditions.»

I do not agree with the unilateral decision of the casino, so I ask you to resolve our dispute. I think it's discrimination. I'm not different from other players. I have the same status and spend my funds in NoBonus Casino. Why didn't I get a cashback of 90 euros?

Best regards, [EDIT]

Read the casino review

7 Responses

User icon
ThePOGG
September 7, 2019

Hi kukisambuki1231 - welcome to ThePOGG.com!

As we are the ADR for the L&L Europe Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With regard to your specific case, I need you to confirm consent for us to discuss your issue with the following parties:

No Bonus

Malta Gaming Authority

United Kingdom Gambling Commission

L&L Europe Ltd

I also need you to tell me exactly what reason the operator gave for non-payment?

Thanks,

ThePOGG

User icon
KukiSambuki1231
September 10, 2019

The operator did not specify a reason. I can provide you correspondence where the casino reports that I am no eligible for cashback and does not specify a reason.

User icon
ThePOGG
September 13, 2019

Hi KukiSambuki1231,

I need you to confirm that you give us permission to share your information with the following parties:

No Bonus

Malta Gaming Authority

United Kingdom Gambling Commission

L&L Europe Ltd

Thanks,

ThePOGG

User icon
KukiSambuki1231
September 18, 2019

I agree to share information with specified parties. I confirm it.

User icon
ThePOGG
September 24, 2019

Hi KukiSambuki1231,

The operator informs me that your cashback has been credited to your account but that your account will remain banned from any future promotions. Can you check and confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
October 1, 2019

Hi KukiSambuki1231,

Have you received your cashback?

Thanks,

ThePOGG

User icon
ThePOGG
October 8, 2019

Hi KukiSambuki1231,

If we haven't heard from you by Friday the 18th of October I'll assume you've received your cashback and close this complaint.

Thanks,

ThePOGG

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Agreement

KukiSambuki1231 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • No Bonus
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

September 7, 2019

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