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Nordic Bet - lifechanging money 2200 withheld due conflicting ip which impossible.

Ruling

Found for the Casino - Your IP address is your responsibility. All online casinos prohibit multiple accounts sharing IP addresses.

Read our Nordic Bet Review.

Player's Complaint

Hello,

I am a really unhappy person. I tried my first time gambling online with a big company like Nordic bet. They advertise everywhere online in my country and even have my native language support.

So I thought I would give them a try. I am playing a slot which all the online streamers play.

I won 22.000 euro with 5 euro spin unbelievable. I was so happy you couldn't imagine it.I even took a video off it.

I Paid out a little bit and got paid the first part of my payment. Until I get an email from the casino.

" After an investigation, we can see that you have breached our rules and terms 12.1:

12.1 Bonuses are only available once per person, family, household, address, email address, credit card number, bank account, telephone number, computer/device and/or IP address.

I thought this was impossible so I just bought a new computer. I just bought a new internet subscription which is on my name. I never used my own creditcard my own phone number. I asked for a thorough investigation.

Senior management told me that my IP was the same as someone else's. THIS IS IMPOSSIBLE. I asked my internet service provider and they told me that the ip was " dynamic" this means that it could have been used before.

I live in a small country where many users play on this casino site. Is it my fault this ip address has been used. I just have a brand new internet subscription.

It is also really convenient that they see I have won a big amount and they do not have to pay it for this reason. It's life changing money for me.

Could Thepogg please investigate this matter? I see many similar cases on thepogg where they should provide evidence and even consider that an IP could be dynamic and double used in country's. There is always a double IP in their system and casinos can use it against you if you win but if you lose they won't bother to tell you.

Read the casino review

3 Responses

User icon
thepogg
October 8, 2022

Hi elis200 - welcome to ThePOGG.com!

Sadly there is nothing we can do to assist you in this matter. Your IP address is your responsibility. If the only internet provider you can access is offering only dynamic IP addresses, which would be highly unusual, all we could recommend is that you not play with online gambling operators via your internet connection. Sharing an IP address with another user will result in problems getting paid regardless of which operator you play with.

Sorry we could not be of further help.

ThePOGG

User icon
elis200
October 8, 2022

The head text should be 22.000 euro not 2200 euro.

How can I decide my IP address? Could you tell me this. I NEVER shared my ip address with anybody I just logged on to my computer and get my ip address. How can I fix it.

User icon
thepogg
October 8, 2022

Hi elis200,

Your IP address is your responsibility. I understand why you are upset here, but the operator's terms of use are not only clear, but standard across the industry and it is very unusual for ISPs to distribute dynamic IP addresses as standard.

As stated above, all we can suggest is either ensuring that you have a static IP address or not engaging with online gambling operators.

ThePOGG

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Agreement

elis200 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Nordic Bet
  • Malta Gaming Authority
  • BML Group Ltd

October 7, 2022

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