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Ocean Breeze - ZERO TOLERANCE FOR GAMBLING ADDICKS
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
Read our Ocean Breeze Casino Review.
Player's Complaint
Received an email from Ocean Breeze after adding GAMBLOC to my account. I stupidly deposited £40 to my account and played it through. The games looked similar and after googling I realised I had self excluded myself from sister sites, windiggers,verywell, vegas wild and wild vegas. Today I asked for a return of my £40 due to my being self excluded the company being blacklisted and the fact I had added GAMBLOC to my account.
I was told they would not refund my £40 deposit and they had zero tolerance of gambling addicts. Very irresponsible, especially emailing me their promotions when I had added GAMBLOC, I believe they were taking advantage of that
2 Responses
I have just received a refund of £40 from ocean Breeze. Many thanks
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Agreement
LynGod57 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Ocean Breeze
January 22, 2021
Hi lyngod57 - welcome back.
Firstly I assume when you say 'GAMBLOC' you mean the UK self-exclusion scheme Gamstop. This program only includes UKGC licensed operators. If you choose to play with unlicensed operators Gamstop will not offer any protection.
As a UK citizen you should only be playing with operators that hold a UKGC license. Ocean Breeze Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Finally, outside of the UKGC licensing system, self-exclusions will almost exclusively apply only to property you request them at. Where you choose to play with an unlicensed/maybe Curacao licensed operator like Ocean Breeze Casino, there is no possibility of your self-exclusion being carried over to other properties that the operator may be involved with in any way that would benefit you.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.
Sorry we could not be of further help.
ThePOGG