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Osiris – Removed winnings

Ruling

Found for the Player - Despite our repeated efforts to contact Osiris Casino to discuss this issue we have received no response from the operator what-so-ever.

Read our Osiris Casino Review.

Player's Complaint

Hello. I won and requested as withdrawal 333 euros at Osiris casino, but all my winnings were rejected and deleted without reporting anything. I didn't gave up and after my persecution they told me "The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. We have therefore cancelled your withdrawal request and removed the winnings."

Bur I am well aware that i never did bet more that 1 euro on any game I'v played.

Read the casino review

4 Responses

ThePOGG
Mar 31, 2019

Hi bunny1 - welcome to ThePOGG.com!

Firstly, as a UK citizen you should only be playing with operators that hold a UKGC license. Osiris Casino do not hold a UKGC license and as such are breaking UK law by accepting your play.

Unfortunately you've also chosen to play with a group that are both negatively listed here an inconsistent in their response to complaints submitted to us. While we will try to contact the operator on your behalf, the chances of a successful mediation are low.

Finally, can you tell me how much you deposited and how much you received as a bonus?

Thanks,

ThePOGG

Bunny1
Apr 01, 2019

Hello, Thanks for your reply. And I didn't even know that UK not allowed. I deposited £25, applied for 400% bonus so received 100 bonus.

Bunny1
Apr 20, 2019

Hello, is there any news on this matter?

ThePOGG
Apr 26, 2019

Hi Bunny1,

Unfortunately after repeated efforts to contact Osiris Casino to discuss this issue we have received no response what-so-ever. At this stage I have no reasonable expectation of this changing.

Sorry we couldn't be of further help!

ThePOGG

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Agreement

bunny1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Osiris
  • Curacao eGaming
  • Game Tech Group N.V.

March 31, 2019