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Paddy Power - Account closed on business grounds, winnings taken

Ruling

Found for the Player - Despite our repeated efforts to contact Paddy Power to discuss this issue we have received no response whatsoever from the operator.

Read our Paddy Power Casino Review.

Player's Complaint

I started playing on paddy power at 24 May, 2020. They closed my account at 26 May and said the following: "We are sorry to inform you that your account with Paddypower has been closed. This decision has been made by our security department on business grounds and in line with our terms and conditions. However, we are pleased to inform you that we have paid the deposited amount that was still in your account into your registered payment method."

I have 9650 euro on my account. They return me 8300 based on my total deposits amount. My last deposit was 10000.

I thinking it's against rules take winnings if casino closed account on business grounds.

Please, help me solve this case.

Read the casino review

1 Responses

ThePOGG
June 23, 2020

Hi casbond - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

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Agreement

casbond consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paddy Power
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • PPB Counterparty Services Limited

June 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.