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Paddy power – non-payment

Ruling

Found for the Player - Despite our repeated efforts to discuss this issue with Paddy Power, we have received no response what-so-ever from the operator.

Read our Paddy Power Casino Review.

Player's Complaint

I deposited roughly 400 pounds and won 10570 pounds and paddy power closed my account on business grounds refunded my deposit only and refuse to pay out.

Read the casino review

6 Responses

ThePOGG
May 04, 2019

Hi bign81 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator who is routinely non-responsive to complaints submitted to this service. While we will try to contact the operator on your behalf you should be aware that the chances of a successful mediation are low.

Exactly what has the operator told you regarding the closure of your account?

Thanks,

ThePOGG

BigN81
May 05, 2019

HI they asked me to supply all documentation which they verified and said I had passed security. They told me that they closed my account on business grounds and they did not have to give me an explanation nor would I receive my winnings. They refunded my deposit and froze the account. They then proceeded to ask for more documents 3 types of I'd that was provided and verified and they closed the account and will not respond to any more of my emails.i will email you all the documented evidence and chats with customer support. I telephoned also and the girl said I don't have to give a reason sorry for the frustration and hung up the phone.
Thanks

BigN81
May 11, 2019

Any response

BigN81
May 22, 2019

Hi I have had no response can i have an update?

ThePOGG
May 31, 2019

Hi BingN81,

Unfortunately after repeated efforts to contact the operator about this issue we have had no response what-so-ever. I have no reasonable expectation of this situation changing.

All we can recommend you do at this stage is contact Paddy Power's UKGC approved ADR IBAS or alternatively look to pursue legal action against the operator. Greentablelegal.com may be able to assist with this if you choose to go down that road.

Thanks,

ThePOGG

BigN81
May 31, 2019

Thanks

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Agreement

bign81 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paddy Power
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • PPB Counterparty Services Limited

May 4, 2019