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Paradise - Cancelled Non-sticky bonus

Ruling

Found for the Player - This player has cancelled their bonus before completing the wagering requirements. This will almost always result in winnings being cancelled as well unless you are from the UK.

Read our Paradise Casino Review.

Player's Complaint

Hello,

So i was playing this paradisecasino (paradisecasino.com/) first deposit "non-sticky bonus"

Then i won 377,5€ and decided to cancel my bonus because it was "non-sticky" as it says on rules.

b25.

All the bonuses are non-sticky. When accepting a deposit bonus, kindly remember that your deposit is locked with the accepted bonus. This means that you have two options, either to complete the wagering requirement of the bonus, or cancel the bonus. If you choose to cancel the bonus, the bonus and all winnings attributed to the bonus will be lost. Wagering with both the bonus money and your deposited cash will count towards the wagering requirement.

So after i canceled my bonus my won money was gone and all i had left was my 100e deposit.

And what i have understand from non-sticky bonuses are that if u play with your own money first and win you can cancel this bonus and keep money.

Atleast this it how it works in all other casinos i have played.

Read the casino review

1 Responses

ThePOGG
November 26, 2020

Hi trooppinen - welcome back!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there's nothing we can do to help you in this instance.

Firstly, a sticky bonus would historically be a bonus that you can never withdraw. A bonus that 'sticks' to you account. Some player communities have been re-appropriating this term to mean a 'two tier cashable bonus', i.e. a bonus that you can withdraw any winnings from the deposit whenever you like as long as you never touch the bonus funds. However, where this is the case ONLY play with bonus funds counts towards the wagering requirement.

Given the above, the term in question is clear that you cannot withdraw winnings if you cancel the bonus.

Sorry we could not be of further help.

ThePOGG

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Agreement

trooppinen consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paradise
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.