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Paradise Casino – Account closed

Ruling

Found for the Casino - Paradise Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts.

Read our Paradise Casino Review.

Player's Complaint

My Account on Paradise Casino was closed.

I used one of their no deposit bonuses and was able to complete the wager with a Balance of 128€.

I opened a withdraw of 120€ and kept rest on my account.

A few hours later I tried to login again but my account was closed. Live Support claims I had been using a second acount in their Casino.. Which just isn't true at all.

I only have 1 Account and that's the one I got blocked now. I never played at Paradise Casino before.

Read the casino review

2 Responses

ThePOGG
Nov 14, 2019

Hi daser92 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Nov 15, 2019

Paradise Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

daser92 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Paradise
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 14, 2019