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ParadiseWin - Playthough and Non Pay of Winnings

Ruling

Resolved - After a technical error, Paradise Win appear to have credited this player with their missing funds.

Read our Paradise Win Casino Review.

Player's Complaint

Hi,

Firstly my username is [EDIT] and email is [EDIT]. Sorry if I dont make any sense but I will send transcrips of the chats I have had with the casino. Two things there's a slot called Magic of Oz. Played it quite a lot but I started to notice some wins weren't increasing so I paid more attention and noticed pays with just lions weren't crediting. I messaged straight away and continued to play thinking they will credit me, silly me. So I messaged again when it happened. I decided to look at my account and found that the log says no bet no credit each time I played. (Will send what I mean) as for playthrough I kept thinking while I was playing I had gone through playthrough. I played like 5-6 hours straight. Please help. Will send transcripts from my email shortly.

Read the casino review

3 Responses

ThePOGG
November 19, 2016

Hi denedub,

I'll contact the operator and see what I can find out for you.

In the mean time it would be useful to see your full betting history for the period and any other supporting screenshots you have of the game not paying out. These can be emailed to [email protected]

Thanks,

ThePOGG

ThePOGG
December 12, 2016

Hi denedub,

I've had a response from Paradise Win and they've informed me that they've already resolved this issue with you? Can you confirm this?

Thanks,

ThePOGG

ThePOGG
December 14, 2016

Hi denedub,

In all honesty I couldn't say whether or not your complaint here got your spins replaced. We contacted the operator, they took a while to get back to us, we provided them with details of your complaint and they informed us the next day that they'd resolved the issue with you. This may have happened before our contact.

Regardless, thank you for letting us know that the issue has been solved.

All the best,

ThePOGG

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Agreement

denedub consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 19, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.