ThePogg logo unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Party – Casino Withholding Funds / Closed My Account

Ruling

Found for the Player - Despite our repeated efforts to contact Party to discuss this issue we have received no response whatsoever from the operator.

Read our Party Casino Review.

Player's Complaint

PartyCasino Closed my account without warning and confiscated my funds. I have sent them all the ID they have requested including photos of my debit card, my ID, a selfie of me holding my ID and proof of address and they still refuse to payout. Bwin and Sporting Bet from the same group also closed my accounts at the same time. Can you help? thanks, [EDIT]

Read the casino review

6 Responses

ThePOGG
Jan 15, 2020

Hi bloombloom,

Specifically what reason did Party Casino give you for closing your account?

Thanks,

ThePOGG

bloombloom
Jan 15, 2020

They said: We are contacting you regarding your PartyCasino account "bloombloombloom".

An investigation into your account has highlighted suspicious activity related to your account.

This activity is in breach of points 6, 9, 13 and 16 of the terms and conditions of PartyCasino.

The full terms and conditions are available at: https://www.partycasino.com/en/p/legal/terms-and-conditions

As a result, your PartyCasino account has been closed.
Please be aware that you are no longer permitted to create or use any account on the PartyCasino network.

We can offer you a manual payout of your account's balance after we have received the following documents from you:

No idea what they are taking about. I have sent all docs but not received my balance. .

ThePOGG
Jan 21, 2020

Hi bloombloom,

Have you provided the requested documentation? What reason have the operator provided for not paying out after the documents were submitted?

Thanks,

ThePOGG

bloombloom
Jan 22, 2020

Hi, yes I submitted debit card photo, front and back, proof of address (less than 3 months old) a scan of my ID and a pic of me holding my id next to my face. I received no reply after that. Thanks

ThePOGG
Feb 14, 2020

Hi bloombloom,

Sadly Party Casino have informed us that they "cannot" discuss this issue with our service. That is not factually accurate. There are no legal or regulatory barriers that would prevent them from addressing the complaint appropriately. This is an internal policy decision rather than an external barrier.

All we could suggest is that you contact the operator's ADR eCOGRA.

Sorry we could not be of more help!

ThePOGG

bloombloom
May 27, 2020

Hello, is there any update on this? It’s been a few months now.
Thanks

Leave a Reply

You must be logged in to post a comment.

Agreement

bloombloom consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Sporting Bet
  • Gibraltar Gambling Commission
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ElectraWorks Limited

January 14, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.