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Pelican Casino - withdrawal invalidating tournament win

Ruling

Abandoned - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Player's Complaint

I have complained about pelican casino it's has been LIE Because I played for real I HAVE WON 1000 PLN AND MADE WITHDRAW AND IT WAS PROCESSING SO I CANCELED Withdraw ONCE Because I WANTED TO PLAY MORE ON PELICAN CASINO WITH MY FUNDS I TOOK FIRST PLACE IN TOURNAMENT SO I KEEP PLAYING THE money GOT LOST FROM 1000 TO 0 AND MY PLACE WAS STILL FIRST LOST MY MONEY ON SLOTS and I had the first place in tournaments I HAVENT GOT PPRIZES FROM TOURNAMENT IT WAS ABOUT 3000$ AND SUPPORT TOLD ME THAT I WONT CLAIM IT NEVER Because APPARENTLY I HAVE WITHDRAW PENDING I HAVEN'T GOT ANY WITHDRAWAL PENDING I HAVEN'T GOT ANY MONEY FROM MY OWN MONEY FROM MY OWN FUNDS AND I HAVEN'T GOT MONEY FROM TOURNAMENT WHICH I HAD FIRST PLACE AND I TRIED TO GET IN TOUCH WITH SUPPORT THEY TOLD ME THAT I'M NOT GOING TO CLAIM ANY MONEY BECAUSE OF THE AND APPARENTLY I WITHDRAW THE MONEY AND MY TOURNAMENT FUNDS I GOT LOST BECAUSE APPARENTLY THERE'S WITHDRAW AND THEY HAVEN'T EXPLAINED WHY I CAN'T RECEIVE MY MONEY FROM TOURNAMENT RIGHT NOW I WAS LOOKING TO GET MORE INFORMATION FROM SUPPORT BUT I COULDN'T FIND A LITTLE CHAT IN THE RIGHT CORNER so right now I haven't go my money and I haven't got any tournament money a never hot issues they have create issue on the bottom I'm going to attach files screenshots about my first place and about my money witch got lost this isn't normal what they do to players Owner WoT N.V OWNERS OF CASINO ten to last screenshots the blank are made now on tounaments it show like i haven't plate casino at all its like i never played there they cleand me up i had Not on BONANZA GAME Casino BUT Pelican CASINO WOT NV CASINO OWNER

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3 Responses

User icon
thepogg
January 8, 2024

Hi panvvv1991 - welcome to ThePOGG.com.

Firstly - please don't type in all caps.

Please forward all communication you have had with the operator about this matter to [email protected].

Thanks,

ThePOGG

User icon
thepogg
January 14, 2024

Hi panvvv1991,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 21, 2024

Hi panvvv1991,

If we haven't heard from you by Friday the 2nd of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

panvvv1991 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bonanza Game
  • Curacao
  • Limesco Limited

January 8, 2024

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