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PH Casino - refund declined (UK player)
Ruling
Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue the operator has refused to discuss this issue.
Read our PH Casino Review.
Player's Complaint
I signed up and deposited without realising they don't allow uk players. I have since deposited and now found that uk players can't play with real money yet they have taken over £1000 from me. Chat were no help, they just replied with (we do not give refunds at this casino) i have requested it to be escalated it to a manager, but have now been ignored. i would just like to add, that they did not inform me at all that i was unable to play as a UK player.
3 Responses
Corbett1988
April 24, 2020
they informed me via email that they do not accept UK players.
ThePOGG
April 28, 2020
Hi Corbett1988,
PH Casino have informed us that they will not discuss this complaint with our service.
Sorry we could not be of more help.
ThePOGG
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Agreement
Corbett1988 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- PH Casino
- Curacao eGaming
- USoftGaming
April 21, 2020
Hi corbett1988 - welcome to ThePOGG.com!
How specifically did you come to find out that UK players were not accepted by this operator?
Thanks,
ThePOGG