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PH Casino – refund declined (UK player)

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue the operator has refused to discuss this issue.

Read our PH Casino Review.

Player's Complaint

I signed up and deposited without realising they don't allow uk players. I have since deposited and now found that uk players can't play with real money yet they have taken over £1000 from me. Chat were no help, they just replied with (we do not give refunds at this casino) i have requested it to be escalated it to a manager, but have now been ignored. i would just like to add, that they did not inform me at all that i was unable to play as a UK player.

Read the casino review

3 Responses

ThePOGG
Apr 21, 2020

Hi corbett1988 - welcome to ThePOGG.com!

How specifically did you come to find out that UK players were not accepted by this operator?

Thanks,

ThePOGG

Corbett1988
Apr 24, 2020

they informed me via email that they do not accept UK players.

ThePOGG
Apr 28, 2020

Hi Corbett1988,

PH Casino have informed us that they will not discuss this complaint with our service.

Sorry we could not be of more help.

ThePOGG

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Agreement

corbett1988 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

April 20, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.