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PH Casino – Won free rolls for $585. They will not reply my emails and banned me!

Ruling

Found for the Player - Despite our repeated efforts to contact PH Casino to discuss this issue we have received no response whatsoever from the operator.

Read our PH Casino Review.

Player's Complaint

So they opened Webcam Poker Freerolls. Which like the name the entry is free. So i entered and after playing for 2-3 weeks. I had won $575 or so. When I tried to withdraw they will not respond to my emails. When i tried to withdraw via crypto because they did not respond to me after 10 days, they just left it pending approval! I have all the photo evidence you need. I sent an email in warning them I will tell all the other players about this and I will send an email to Curacao Gaming (The country their company is based). After I sent the email I got kicked out of the tournament I was signed up into! Complete shady. At this point I had not done anything illegal, yet they are ignoring me, and kicking me out of games all for $500. I had deposited $11 into the site in total, but won $500 over in freerolls which is why are unhappy i guess. Fast forward to the next day, which is today. I tried to log in and it says there 'Your account has been banned'. This is a completely shady website, and I hope no one with their right judgement will want to play on a website so unresponsible and childish like this.

Read the casino review

3 Responses

ThePOGG
Jun 08, 2020

Hi lolbin - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jun 19, 2020

Hi lolbin,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

lolbin
Jun 19, 2020

Thank you guys for helping me out. I really appreciate. I already filed a complaint to the gaming license authorities and now they have lied and said i cheated in all the games i played. I really have nothing left to say. They lied again and again. I hope no one ever plays on this site. The guys running it are dubious as heck.

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Agreement

lolbin consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

June 7, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.