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PH Casino – won over 10k playing Fafa twins


Resolved - The submitting complainant has informed us that they have now been paid by PH Casino and consider this issue resolved.

Read our PH Casino Review.

Player's Complaint

I won over 10k playing Fafa twins on and now they don't want to pay me. I requested the cashout, I want my money and I want it now...I played fair and now they don't reply to me.

Read the casino review

6 Responses

Jan 14, 2020

Hi eworlf - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



Jan 14, 2020

They have settled my funds :) and I jumped the gun based on what I read here.

Sorry, I got over excited as I never won such a big amount before in an online casino.

They paid me 4 hours later, which I didn't see last night, I am very happy and sorry to have bothered you.

Jan 14, 2020

Hi eworlf,

Thanks for letting us know - it is appreciated!


Jan 16, 2020

Hi Thepog, i just notice you did not post this as resolved i just dont want my account to be ban from there website or noting.



Jan 17, 2020

Hi eworlf,

This thread is still in private setting. It is not publicly available. It will be marked as resolved at the point where it is published.



Jan 17, 2020

Ok thanks

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eworlf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PH Casino
  • Curacao eGaming
  • USoftGaming

January 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.