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Pin-Up - Withdrawals

Ruling

Found for the Player - Despite our repeated efforts to contact Pin-Up Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Pin-Up Casino Review.

Player's Complaint

This is the 4th time I have had serious issues with withdrawals from this casino I previously contacted you about this this time I just want to withdraw my money i have contact them to raise this issue and still my withdrawals keep being cancelled my account is verified and There should be no issue but it seems that they do this so I will spend the money by making me wait I want this casino to give me my money in one transaction not 1300 euro every 24h that is if there is no issue which I highly doubt after the trouble I have had

Read the casino review

2 Responses

ThePOGG
March 6, 2021

Hi amanda7635 - amanda7635!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
April 3, 2021

Hi amanda7635,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

amanda7635 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pin Up
  • Curacao eGaming
  • Carletta Limited

March 6, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.