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Pink – Being able to gamble when excluded

Ruling

Resolved - This player has been non-responsive to our requests for an update. As such we assume they've managed to resolve their issue without our intervention.

Read our Pink Casino Review.

Player's Complaint

I am signed up to GamStop and have been since the beginning of August. I’ve got quite a lot going on at the moment and this morning I slipped up and signed up to Pink Casino where I deposited money that really I don’t have. When looking into it, I checked and found that they are a sister company under Leo Vegas who are under the GamStop. When asking Pink if they were part of it they advised me they weren’t, however I have confirmation from GamStop themselves that they are actually a part of it. I sent Pink an email stating what had happened, as advised by the online chat adviser, and have not had any acknowledgement of the email let alone a response. I don’t know what to do as I know I shouldn’t have joined myself up for it however they shouldn’t have allowed me to do so. Thankyou :)

Read the casino review

4 Responses

ThePOGG
Oct 01, 2018

Hi jessiedum - welcome to ThePOGG.com!

Firstly did you register at Pink Casino using the same details you registered with GamStop?

Regardless, I think if this only happened a couple of days ago you need to give the operator at least a week to offer a response before looking to a 3rd party dispute mediation service. You don't even know right now whether Pink casino will contest your claim. Give them to the middle of next week and if you haven't had a response by then I'll contact them and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Oct 12, 2018

Hi jessiedum,

Have you had a response from Pink Casino?

Thanks,

ThePOGG

ThePOGG
Oct 22, 2018

Hi jessiedum,

I'm following-up with the above?

Thanks,

ThePOGG

ThePOGG
Oct 29, 2018

Hi jessiedum,

If we haven't heard from you by Friday the 9th of November I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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