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Pink – cant collect winnings

Ruling

Resolved - An internal review has been concluded by Pink Casino and this player's account has been approved and their funds transferred to them.

Read our Pink Casino Review.

Player's Complaint

i win 40k from pink casino and they not given money they asked me for my documents ( id.bank card.proof of address.bank statement ) i send it everything to them and they just e mailed me we not given that money and we dnt have to give u reason that’s impossible first time i seen in my life its not small money. i want to get this money i need help i will wait for ur e mail, many thanks ....

Read the casino review

11 Responses

ThePOGG
Sep 14, 2018

Hi oykie - welcome to ThePOGG.com!

Before we go any further, can you please forward on all communication you've had with Pink Casino to [email protected]?

Thanks,

ThePOGG

ThePOGG
Sep 17, 2018

Hi oykie,

Can you tell me whether your fiancee holds any accounts with Pink casino or other operators on the Leo Vegas network?

Thanks,

ThePOGG

ThePOGG
Sep 19, 2018

Hi oykie,

I've forwarded on a permission letter that I need you to complete, print, sign, take a photo of and return to Pink Casino. Please CC [email protected] when you do.

Thanks,

ThePOGG

ThePOGG
Sep 21, 2018

Hi oykie,

Thank you for your email. You need to send the photo of your permission letter directly to Pink casino. We cannot forward this for you. Please CC us when you send this email.

Thanks,

ThePOGG

oykie
Sep 28, 2018

hi i send it permission latter to pink casino and still a waiting for ur e mail i want to know what is going on i can take my money or not ? please could u give me a fedback

ThePOGG
Oct 08, 2018

Hi oykie,

I have had a brief conversation with Pink casino regarding this issue. I hope to be able to provide you with further information before the end of next week.

Thanks,

ThePOGG

ThePOGG
Oct 22, 2018

Hi oykie,

We've been informed that this issue has now been resolved and that you have been paid. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
Oct 22, 2018

Hi oykie,

Thank you for your email. Have you logged into your account and placed a withdrawal yet?

Thanks,

ThePOGG

ThePOGG
Oct 22, 2018

Hi oykie,

I've spoken to Pink casino again - they inform me that your withdrawal has been processed today and should reflect in your account within the next 5 business days.

Please confirm when you receive your funds.

Thanks,

ThePOGG

ThePOGG
Nov 01, 2018

Hi oykie,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
Nov 05, 2018

Hi oykie,

Thanks for confirming receipt of your funds - it is appreciated!

ThePOGG

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