ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Pink - failed verification checks

Ruling

Resolved - Pink Casino have informed us that this issue has been resolved. The player is non-responsive to our requests for an update so we assume they are happy.

Read our Pink Casino Review.

Player's Complaint

I kept receiving emails to join this casino with 100% deposit bonus I deposited £10 and instantly got a I.d verify email so I sent passport.council tax bill and tenancy agreement I won £300 which it wont let me withdraw and the verification team contacted me saying they could not verify me and my winnings are void and account closed and to self exclude from there sister sites..I emailed back why is this and I have more I.d if required I received a email response saying they didn't have to give reason.my account when I log in is still open and my winning cash funds are still showing at £300 cash balance

Read the casino review

5 Responses

User icon
ThePOGG
March 14, 2019

Hi sabrina78 - welcome to ThePOGG.com!

Before we go any further, have you self-excluded from any property on the same license as Pink Casino?

Thanks,

ThePOGG

User icon
sabrina78
March 14, 2019

No I havnt self excluded on anything

User icon
ThePOGG
March 22, 2019

Hi sabrina78,

I've spoken with the operator about this issue. Apparently there was an internal issue with relation to your account. You're account's been re-opened, your funds reinstated and you are free to withdraw at any time.

We would appreciate it if you could update us when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
March 29, 2019

Hi sabrina78,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
April 5, 2019

Hi sabrina78,

If we haven't heard from you by Friday the 12th of April I'll assume you've received our funds and close this complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

sabrina78 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pink
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Intellectual Property and Software Ltd

March 14, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.