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Pink – failed verification checks

Ruling

Resolved - Pink Casino have informed us that this issue has been resolved. The player is non-responsive to our requests for an update so we assume they are happy.

Read our Pink Casino Review.

Player's Complaint

I kept receiving emails to join this casino with 100% deposit bonus I deposited £10 and instantly got a I.d verify email so I sent passport.council tax bill and tenancy agreement I won £300 which it wont let me withdraw and the verification team contacted me saying they could not verify me and my winnings are void and account closed and to self exclude from there sister sites..I emailed back why is this and I have more I.d if required I received a email response saying they didn't have to give reason.my account when I log in is still open and my winning cash funds are still showing at £300 cash balance

Read the casino review

5 Responses

ThePOGG
Mar 14, 2019

Hi sabrina78 - welcome to ThePOGG.com!

Before we go any further, have you self-excluded from any property on the same license as Pink Casino?

Thanks,

ThePOGG

sabrina78
Mar 14, 2019

No I havnt self excluded on anything

ThePOGG
Mar 22, 2019

Hi sabrina78,

I've spoken with the operator about this issue. Apparently there was an internal issue with relation to your account. You're account's been re-opened, your funds reinstated and you are free to withdraw at any time.

We would appreciate it if you could update us when you receive your funds.

Thanks,

ThePOGG

ThePOGG
Mar 29, 2019

Hi sabrina78,

Have you received your funds?

Thanks,

ThePOGG

ThePOGG
Apr 05, 2019

Hi sabrina78,

If we haven't heard from you by Friday the 12th of April I'll assume you've received our funds and close this complaint.

Thanks,

ThePOGG

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Agreement

sabrina78 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pink
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • Intellectual Property and Software Ltd

March 14, 2019