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Pipe Casino - not paying winnings

Ruling

Resolved - Both the submitting complainant and Pipe Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Pipe Casino Review.

Player's Complaint

I played on this casino 16.10.2021 with the bonus money and won 2390 €. After trying to withdraw they canceled my withdrawal because they needed more documents. I emailed them and asked about the documents and they have not answered since despite multiple attempts to contact them.

Read the casino review

9 Responses

User icon
thepogg
November 16, 2021

Hi krisuuu2 - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Have you provided all the documentation that the operator requested?

Thanks,

ThePOGG

User icon
krisuuu2
November 16, 2021

Yes but they are not responding to any of my messages and I am unable to login to my account.

User icon
thepogg
November 17, 2021

Hi krisuuu2,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
November 17, 2021

Hi krisuuu2,

Our understanding is that your payment will be processed shortly. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
krisuuu2
November 22, 2021

On 19.11 I received 1000 € which is not even nearly the amount I won. I am assuming they will pay the rest.

User icon
thepogg
November 22, 2021

Hi krisuuu2,

I'll contact the operator again and see what we can find out.

Thanks,

ThePOGG

User icon
thepogg
November 24, 2021

Hi krisuuu2,

The operator informs us that the full balance has now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
krisuuu2
November 25, 2021

HI,

I received the rest today. Thank you for your assistance!

User icon
thepogg
November 27, 2021

Hi krisuuu2,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

krisuuu2 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Pipe Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 15, 2021

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