Planet 7 - No pay

Ruling

Found for the Player - Despite our repeated efforts to contact Planet7 Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Planet7 Casino Review.

Player's Complaint

Hello,

On 5/17/20 I sent documentation to have my winnings of $7500 wire transferred to my bank. I was to be contacted within 5 business days. I had sent documents once before and got the runaround that the documents were not readable. So, I made sure they were. I did the online security check and followed every rule. I contacted them again and they sent me and email on 6/8/20 stating all my documents were good and I should hear from someone within 5 business days. It is now 07/16/20 and the money is back in the casino as a withdrawable amount. I contacted customer service tonight and once again they said I need to send request the money as a withdraw and resend all documents. You helped me once before to get my money and I am hoping you can once again. Here is a text copy of the email showing all documents were accepted.

Hello [EDIT],

This is [EDIT] with the Documents team. I'm following up on your ticket number 6604209.

Thank you for sending all the documentation required to verify your casino account. Your account has now been verified and updated. For further assistance regarding your withdrawal, please contact our customer support team via live chat.

Regards,

Here is the answer from online chat I got today for agent [EDIT]

Thank you for the long wait. You need to submit again your payout method at and resend again your request for withdrawal.

If you need more documents or clarification, please don't hesitate to contact me.

Thank you so much!

Read the casino review

2 Responses

ThePOGG

July 17, 2020

Hi egirlpitch - welcome back!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG

August 13, 2020

Hi egirlpitch,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG