Planet 7 - Waiting over 2 months to be paid
Resolved - After a significant delay, Planet7 Casino have paid this player in full. We consider this issue to be resolved.
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Back in January of 2017 I requested a cashout of $2500. I included in the email all of the documentation needed for the cashout. A week later the funds were put back into my account and I received and email stating my documentation had not been approved yet and my cashout could not be processed until my docs could be approved. When I inquired about how long that would take, I was told a week. After that week went by I inquired again about my docs being approved and I was asked to be patient, that it was being worked on. I foolishly played that money all away. On 02-25-17 a month later I received an email stating that my cashout docs had been approved. On 4-2-17 I requested a cashout again for $2500 and received an email and on 4-7-17 received and email denying my request. I called to find out why and was told that they weren't sure why since all my docs had already been approved and was asked to request again. So on 4-7-17 I requested another cashout for $2000. I received an email approving the cashout on 4-12-17. It is now over 2 months later and I still have not received a check. I have had several chat conversations and been told to just be patient. I have been told my "case" has been escalated twice and have documentation of my chats. On there page it says cashouts can take up to 3 weeks. It is way past 3 weeks and I keep getting put off and told to be patient. Can you please help me? Thank you.
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Hi Ardath44 - welcome to ThePOGG.com!
Unfortunately you've chosen to play with a group that are both well known for significant payment delays and who are inconsistent in their responses to complaints.
We'll make effort to contact Planet7 but you should be aware that it is likely to be several months before you receive your funds.