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Planet - Withdrawal Reversed

Ruling

Resolved - This complainant has become non-responsive to our repeated requests for additional information. As such we assume they've managed to resolve their issue.

Read our Planet Casino Review.

Player's Complaint

Played more than $15,000 in 4 months. Even upgraded to gold status. I was up at certain times just never cashed out so I advised support to cancel my account as they were great and the games are fun but I wasn’t winning. They said I’ll provide you with a $200 bonus credit one last hurrah maybe you’ll win this time I said based on your max cash out rules I’ll be fighting to win $100 ? Just cancel my account. Chat representative advised me since I never submitted a withdrawal request and since I’m a good player I should continue to play and if I finally win even on bonus to message loyalty or finance and they would be happy to bend some rules to make their valued players happy. Sure as shit a few weeks later I actually won using loyalty points I’ve collected and I’m the process won $2795. I submitted withdrawal request and it was available for withdrawal. I submitted utility bill, card used and drivers license. Waited 6 days and I received $93.03. I was in shock I went to my account and my withdrawal request was manually adjusted to 100.00 max payout due to loyalty redemption max payout rule. I called customer service and they said can’t do anything till finance is back she told me finance department and loyalty is only available on Tuesdays and Fridays from 7am-11am. What a absolute joke. They still have an opportunity for redemption and I will keep everyone updated

Read the casino review

4 Responses

User icon
ThePOGG
June 16, 2019

Hi kashman - welcome to ThePOGG.com!

Can you provide a copy of the communication where you were told the max bet limit would be waived?

Thanks,

ThePOGG

User icon
ThePOGG
June 25, 2019

Hi kashman,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
July 2, 2019

Hi kashman,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
July 9, 2019

Hi kashman,

If we haven't heard from you by Friday the 19th of July I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

kashman consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet
  • Kahnawake Gaming Commission

June 16, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.