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Planet7 – 11,000 in money owed in refunds. But can not get the remainder paid

Ruling

Found for the Player - The operator has stalled and stalled in offering a response to this issue. Even by this group's very low standards their failure to act is shocking.

Read our Planet7 Casino Review.

Player's Complaint

On Aug 28, 2018 I was informed by VIP Host that upper management made the decision to close my account for the following casinos. The casinos would not give me the specific reason as to why but they did state that I management approved 100% refund on all my transactions. After reaching out to them they provided me w a spread sheet showing the history of all my deposit transactions (around $12,ooo) thus telling me how much was to be refunded to me within 50 business days. All refunds were sent to processor Aug 28, 2018. From 8/29/2018 - Sept. 12, 2018 i was refunded a total of approximately 4,000.. leaving still $7,000-$8,000 to be refunded. I have reached out to the “[EDIT] processing manager via email but after sending them my credit card statements verifying no other refunds were made I have yet to hear from them.

15 RTG casinos to incclude...

Silver Oak 1126.19

RoyalAce 323.11

Captain Jack 721.67

Raging Bull US 141.15

Prism Casino 701.65

Dreams Casino 911.64

Grand Fortune 471.46

Planet7 1381.23

Ruby Slots 1277.84

Slots Garden 218.49

Palace Of Chance 1294.04

Club player 488.95

Ringmaster 49.96

Slots Of Vegas 1557.51

Cool cat 382.57

Read the casino review

2 Responses

ThePOGG
Dec 12, 2018

Hi calipassion143 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are both Blacklisted with this service and who take months to resolve even basic complaints. We will contact the operator on your behalf, but you should expect this to take several months.

Thanks,

ThePOGG

ThePOGG
Feb 22, 2019

Hi calipassion143,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.

Sorry!

ThePOGG

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calipassion143 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

December 12, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.