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Planet7 - NO PAYMENT

Ruling

Resolved - Both the submitting complainant and Planet7 Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Planet7 Casino Review.

Player's Complaint

I received a $200 chip to play with I achieved the betting requirements and have a pending withdrawal of $500 and I understand that according to the rules of the chip I can only receive $200 which is fine except it has been a month since November 9, 2020 since I requested the withdrawal and it is still in pending. Thank You

Read the casino review

4 Responses

User icon
ThePOGG
December 20, 2020

Hi graceella - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

User icon
ThePOGG
January 10, 2021

Hi graceella,

I can see that the Planet7 rep contact you directly. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
graceella
January 11, 2021

I want to thank you for your help i have received payment

User icon
ThePOGG
January 17, 2021

Hi graceella,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

graceella consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

December 20, 2020

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