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Planet7 - no payout for 3 weeks


Resolved - This player has confirmed that they have received the balance that they are due from Planet7 Casino.

Read our Planet7 Casino Review.

Player's Complaint

I have been given a scamlike run-around by having my payout DECLINED over 5 times, even after completing playthroughs and all terms.

Countless attempts with LIVE CHAT and only scripted answers with no payout results.

I ask to ESCALATE the chat each time and still the same fake answers. Been like the movie Groundhog Day. I'm mad as heck!!!!!!

Read the casino review

3 Responses

User icon
January 17, 2019

Hi saeheykid - welcome to!

Unfortunately you've chosen to play with a group that are well known for exactly this type of problem. We will try to contact the operator on your behalf but you should expect this to take a long time.



User icon
February 22, 2019

Hi saeheykid,

Sadly after a very extended time period trying to chase this operator to address this, amongst many other, issues our lines of communication have broken down effectively entirely.

At this juncture I have no reasonable expectation of being able to help you further.



User icon
February 26, 2019

Hi saeheykid,

The operator has got back in contact over the weekend. They inform me that you have now been paid (less the bonus funds which were non-withdrawable). Can you confirm this?



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saeheykid consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

January 17, 2019

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