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Planet7 - non payment

Ruling

Resolved - Planet7 casino inform us that this player has been paid and the player is non-responsive. We assume that they've received their funds.

Read our Planet7 Casino Review.

Player's Complaint

I have a withdrawal in process for several months. I have negotiated all the approvals and all the documentation received and approved. The withdrawal is apparently waiting on finance department. I have asked for the withdrawal to be escalated 5 times, and after 4 requests; I am now getting consistent evidence that finally it has been escalated, but that has now been 3 weeks. So it's taken 3 months to get to this point and now it appears I can do nothing to move it forward. Ever contact asks for patience and " everyone will get their money " At my wits end with this. My advise is to avoid Planet7 - there are tons on legitimate online casino out there! Please any help in retrieving funds would be appreciated.

Read the casino review

3 Responses

User icon
ThePOGG
August 4, 2017

Hi Electron63 - welcome to ThePOGG.com!

Unfortunately you're complaining about a group that effectively unregulated and who are well known for very long payment delays. There are literally thousands of reports about these problems scattered about online.

Alongside this, this group are Blacklisted with us due to these issues so we have limited leverage with which to achieve anything.

This group's rep goes through periods of being responsive and resolving issued then disappears for several months. At the present time we're in the middle of a non-responsive cycle. We will try to contact the operator for you, but you need to understand that this is likely to be a very slow process.

Thanks,

ThePOGG

User icon
ThePOGG
September 18, 2017

Hi Electron63,

I have finally managed to reach the rep for this group and they inform me that you've already resolved this issue.

Can you confirm this?

Thanks,

ThePOGG

User icon
ThePOGG
September 25, 2017

Hi Electron63,

If we haven't heard from you by Friday the 6th of October I'll assume your issue has been resolved and close this complaint.

Thanks,

ThePOGG

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Agreement

ELectron63 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 4, 2017

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