Planet7 Oz - Non payment withdrawal
Resolved - Planet7 Oz Casino has informed us that this player has already been paid the maximum they are allowed to withdraw from the bonus they accepted.
Read our Planet7 Oz Casino Review.
Last cash deposit made on December 23rd 2018 was $170 with bonus added ontop. I had not fully played thru my funds when a weekly insurance bonus of $121.00 was added ontop of my existing balance (at the time unaware but pointed out to later by casino). After playing for a further 2 days i had played thru my wager and kept to bet limits after this on 25th December 2018 withdrawing AUD$2000.00. after several times contacting VIP Host [EDIT] (he requested I ask for him on chat on anything on this withdrawal) he had let me know as the time of year things were a bit slower with public holidays. On the 3rd of January I was told That it had been approved for payment [EDIT] explaining it takes 3 buisness days till it reaches my account. Monday 07/01/19 evening [EDIT] tells me if not in my account by Wednesday to contact again. Wednesday evening 9/01/2019 i contact via chat, [EDIT] is now unable to be contacted then and since. Im told a priority payment has been put on this that it hadn't yet been released from their account assured it wont be far off. Saturday 12/01/2019. I have a voicemail stating my withdrawal Made has now been processed and released to the amount of $242.00 and will see it with in the next 3days. To my confusion i contact via chat straight away and ask why only $242.00 out of the approved $2000.00 was paid. After several different vip hosts, being manually disconnected and the chat forsed closed. Ive been told i won it off the weekly insurance not my deposit.Proving them qrong on severl holes in their storey and also very aware of my account balance when exiting and loggon i know this to be untrue. Knowing balance mixing to be a grey area i read their terms and conditions seeing that if there is an existing balance then it is ro be classed as bonus money with wagering as per bonus on deposit previoulsy made.. this was not adheard to by casino. They say my deposit was completely played and then bonus added of $121.00 therefore only 2 x max cashout was what i was paid $242.00 i have screenshots of chats and only one that was abled to be emailed as they refuse to provide evidence. I have asked for gaming history, balances for the periods 23 -24th December 2019 but refused. I was told that it was all approved.all till the very last stwp of funds transfer. Not being able to get a straight answer told it is what it is and nothing further can be done. I also still have not received any amount of funds into my account from planet 7OZ not even the apparently released payment of $242.00. By the casinos own rules i am 100% owed $2000.00 AUD
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