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Planet7 - Withdrawal not paid

Ruling

Found for the Player - Despite our repeated efforts to contact Planet7 Casino to discuss this issue we have received no response from the operator whatsoever.

Read our Planet7 Casino Review.

Player's Complaint

On June 30, 2019 I withdrew $2100, net $1858 after bonus was removed. My withdrawal was approved on July 12, 2019. I had requested a withdrawal by wire transfer. (I had been playing with Planet 7 for about 6-7 years and had received both checks and wire transfers to the same bank I requested this time.) I didn't hear from Planet 7 for about a month so I contacted them by email, they replied that I had to fill out a wire transfer form which I did. They wanted a swift code for my bank which it does not have, so I said if it was a problem, they could send me a check. We went back and forth with this, they said they couldn't send a check, I emailed with [EDIT] [email protected] and [EDIT] [EDIT] who insisted I needed a swift code (although I had received wire transfers without a swift code in the past) and also told me I could not get a check. I don't understand why they will not send a check!

This is so ridiculous. I had been a loyal customer of Planet 7 and spent quite a bit of money over the years. I never had a problem getting a payout before this. I hope you can help me get my money and I appreciate your help.

Read the casino review

2 Responses

User icon
ThePOGG
November 10, 2019

Hi raven - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who are both negatively listed with this service and who are inconsistent in their response to player complaints submitted to us. While we will try to contact the operator on you behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2019

Hi raven,

Unfortunately after repeated efforts to contact Planet7 about this issue we have received no response from the operator whatsoever. At this juncture we have no reasonable expectation of the operator changing their position.

Sorry we could not be of more help!

ThePOGG

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Agreement

raven consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7

November 10, 2019

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